Wow. Having visited this restaurant quite a few times now I can safely say that I'm incredibly impressed. The cheese pie is my favourite dish on the menu and the portions are huge. Add together the great food and good staff, then this place is worth everyone of those 5 stars I've awarded. I would recommend this restaurant as a must for anyone in the area.
Extremely disappointed with the service received. Staff were rude and unfriendly at the point of waiting to be seated. We were spoken to rudely and treated like school children. We were marched to our table and left without a welcome or smile. I expected much more from our first experience here. When I ordered our waitress was brusque and condescending. .when I wanted to order an extra item she kept telling me I couldn't because it would cost extra (?!!) I said that was no problem but once the food arrived and the order was wrong I again told her what I had ordered and she again was very rude and told me off in a sharp voice that it wasn't part of the dish. I again told her I knew and had ordered it as an extra. The whole experience was awful and I came away not wanting to return. .. which is a shame because it looked lovely.
Absolutely disgusted and shocked at what happened today. Have been going to Bannisters Restaurant with family and friends for well over 15 years and have introduced many new customers to it's delights. I went today and arrived at 6.40 pm but the outside entrance was shut. There was, however, a sign clearly stating that last orders were at 6.45 pm. So I ran round only to then be informed by one of the waiting staff that they were closing in two minutes! I protested and advised of the sign outside but all to no avail. Bitterly disappointing especially after years of being a loyal customer.
Service organisation have room to improve.
Excellent food, friendly staff, excellent service and upmarket feel to the restaurant. Definitely recommended.
Bannisters Restaurant is a UK Restaurant based in Colne, North West England. Bannisters Restaurant is located at Vivary Way, Colne BB8 9NW, UK.
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